Shipping Policy



Customer Service & Warehouse will be CLOSED from the 22nd December, 2023 and will re-open on the 3rd of January, 2024.

Orders can still be placed at any time and we will begin deliveries from the 3rd of January, 2024.

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. This timeframe is a guide only, from time to time there may be delays relating to stock availability, heavy demand such as public holidays etc.

You will receive another notification when your order has shipped. 

Estimated delivery times are dependent on your delivery location and are subject to any conditions that may affect the carrier. We work hard with our freight services to ensure your delivery gets to you in the quickest time possible.

While most orders will be delivered within 2-3 days of pick up, rural addresses may take 2-3 days longer after being delivered to the rural team.

Please contact us if you have not received your order after 7-10 working days.

Shipping rates 

North Island  $9.95

South Island  $14.95

Rural delivery extra $5.95

Waiheke Island extra $25

Great Barrier Island extra $35

Chatham Islands extra $20

Stewart Island extra $15 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-10 working days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to PO Boxes

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please contact us within 24 hours at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For any other returns or refunds please see our Refunds Policy.