All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated delivery times are dependent on your delivery location and are subject to any conditions that may affect the carrier. We work hard with our freight services to ensure your delivery gets to you in the quickest time possible.
Auckland and Regional (Hamilton, Thames, Whangarei) $4.95
Rest of North Island $9.95
South Island $14.95
Rural delivery extra $5.95
Waiheke Island extra $25
Great Barrier Island extra $35
Chatham Islands extra $20
Stewart Island extra $15
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to PO Boxes
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please contact us within 24 hours at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For any other returns or refunds please see our Refunds Policy.